Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect certain information using:

• Cookies (small data files stored on your device)
• Web beacons (electronic images that allow us to count users who have visited certain pages)
• Analytics tools (to measure and analyze site usage)
• Similar technologies that help us improve your experience

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners
• Service providers
• Marketing and advertising partners
• Social media platforms (if you interact with us through those channels)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders for custom phone cases, luggage, and other products
• Create and manage your account
• Provide customer service and respond to inquiries
• Send transactional emails (such as order confirmations and shipping updates)
• Send marketing and promotional communications (with your consent)
• Personalize your experience and deliver content relevant to your interests
• Improve our website, products, and services
• Conduct research and analysis to better understand our customers
• Protect the security and integrity of our business
• Comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and advertising partners
• IT and cloud service providers
• Analytics providers

These service providers are only authorized to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Transfers

If Helcasse is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request). We may also disclose your information to:

• Enforce our Terms and Conditions
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

5.1 Access and Correction

You have the right to access and update the personal information we hold about you. You can review and change your personal information by logging into your account or contacting us directly.

5.2 Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.

5.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions. After we verify your request, we will delete your personal information where required, unless an exception applies.

5.4 Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the contact information provided below
• Adjusting your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional messages relating to your account or purchases.

5.5 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our website.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for controlling access to emails between you and Helcasse.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.